Frequently Asked Questions
What is tufting?
Tufting is an artisanal weaving technique which consists of inserting wool onto a stretched canvas using a “tufting gun”.
How and where are rugs made?
Each creation is handmade in Saint-Sauveur, Quebec, Canada by Atelier AVA. The rug is the result of numerous manufacturing stages. First of all you have to make the design, choose the wools, weave the carpet, glue the back, shear, level and sculpt the wool and add the finishing touches to the back.
What type of wool is used?
The wool used to make the rugs comes from New Zealand. It is a wool specially designed for making carpets. It offers optimal performance in terms of thread strength, durability and stain resistance. It also offers great resistance against moths and static electricity.
What do we mean by eco-friendly wool?
The farms that raise the sheep that supply our wool are part of the Wools of New Zealand association, which ensures that the wool is produced ethically and sustainably. On the other hand, our wool is eco-friendly because it is a renewable and biodegradable natural material, unlike synthetic wool.
How long does it take to make a rug?
The time it takes to make a rug can vary a lot, depending on its size, shape and details. For a personalized order it can take up to 6 weeks depending of the size of your custom-made order. Do not hesitate to contact us for more information.
How do I maintain my carpet?
To keep your carpet in good condition, do not walk with shoes on it. Vacuum regularly and shake to remove dust. In the first weeks, wool fibers may protrude from the carpet. Don't pull them, cut them with a scissor.
How do I maintain my wall piece?
To preserve its color, install it in a place protected from direct sunlight. To remove dust, use a textile adhesive roller.
How do I remove a stain from my carpet?
Act as quickly as possible. Rub lightly with a damp cloth. Do not use household products or put in the washing machine. For deep cleaning, choose dry cleaning.
Can we place a personalized order?
Yes, it is possible to place a personalized order by contacting us at the following address info@atelier-ava.ca or via one of the forms available on the site. Note that manufacturing time for a custom order can take up to 6 weeks depending on the size.
A question about the delivery policy, returns, confidentiality policy or general conditions of sale?
We invite you to click on the links at the bottom of each page of the site to find information on delivery, returns, confidentiality policy and general conditions of sale.